24x7 MONITORING AND SERVICE DESK
Web and mobile applications are online 24 hours a day, 7 days a week. Issues can occur at any time of day and clients and customers require available help at all times.
Our managed 24/7 monitoring and service desk services will ensure your application is functioning at top performance every hour of every day, even when you and your team are asleep.
24/7 monitoring
Things go wrong. Servers crash. Upgrades fail. Bugs infect. We can closely monitor your application at all times so when these issues occur, they can be quickly remedied or escalated if necessary.
24/7 service desk
Most businesses want their customers and clients to have the best possible user experience. When there are hurdles to overcome and questions to be answered, our always-open service desk can relieve the situation.
TECHNOLOGY
We bring a range of monitoring and service desk solutions to our clients, which integrate with their existing infrastructure to provide comprehensive support and peace of mind;
- Application management: Compuware, BMC Software, JenniferSoft
- Service desk platforms: JIRA, Deskero, Freshdesk, Kana
What we offer:
- Windows Server support
- All types of Clint OS issues support ( Windows, Mac and Linux )
- MS Office support including outlook Clint
- Tracking any MS products new issue and escalating it well and provide you with the root cause and solution
- 24/7 web and mobile application monitoring
- End-to-end monitoring
- 24/7 fully managed service desk operation
- Customer and client assistance
- Implementation of necessary response and protocol
